We are sorry to hear that you have experienced an issue with one of your OB items. If you purchased the item directly from us, online or in one of our stores, please visit one of our stores or contact our Concierge team by email: OBCONCIERGE@ORLEBARBROWN.AE with details of the fault and proof of purchase and we will be happy to help. If the purchase was made from one of our retailers, please contact them directly.